I'm not easily impressed but Narasilk is the best online retailer I have ever purchased from in terms of quality, cost, customer service and shipping. I've never written a positive review before, but this company is worth writing about. It's rare these days to come across a shop that has a genuine pride in what they do and value you as a customer -this was my experience of Narasilk.
I wanted to get a luxurious present for my fiancée and found Narasilk online. I liked there designs and thought their prices were competitive. Plus I liked the fact there was some indication of the quality of the silk and the dies used are said to be natural and plant based. So I ordered two gifts on the 16/12/2010 and to my total amazement they arrived 5 days later when the UK was deep in snow and there was a massive delays and backlog with most mail services.
Before I received my goods I emailed their customer service to see when I would receive them and to my surprise I received a response within an hour.
I was told the goods are made to order and would be sent after it was made. A day later I decided to get something else as the prices were good and emailed them to ask if they could send it with my first order (as it qualified for priority mail). But they had kindly put my first order through quickly and had already sent it as I was concerned about it getting here for Christmas. So they upgraded my second order to priority mail with no extra cost.
Both shipments were through fed ex priority post and were traceable 2 days after the order was made, it gave details of where and when my parcel was. Both parcels arrived 5 days after the order was made- remember this in the crazy Christmas snow postal mayhem –I found it totally amazing it arrived so quickly!!
I've still not received goods for Christmas made from UK based retailers yet my order at Narasilk not only had to be made but sent from China, and it has arrived within 5 days –incredible! When the parcels were delivered no import duties had to be paid. The free gift wrap was very tasteful with the items packaged in a lovely gift box and wrapped in paper.
Well the big question -how were the items? – excellent – first class! My fiancée loves them, -they fit her perfectly, look gorgeous, and feel exquisitely soft. The colours are beautiful and workman ship is good quality. The European sizing they do is also spot on as I was concerned about that. All in all excellent - thank you Narasilk!!
29th December 2010 York, UK